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OPS · Illustrative scenario

Operations

Run multi-step operational playbooks with human approval at defined steps, and full audit trails.

Replace brittle RPA and Jira shuffle with reasoning agents that execute playbooks across ticketing, IT, and operational systems — and prove every action.

Scope a OPS pilotSee the runtime →

01 · Baseline

The coordination tax, measured.

Pre-agent metrics captured across operations workflows during the Phase 01 read-only observation window.

Avg incident MTTR

0 min

Sev-2, manual runbook execution

Runbook coverage

0%

Of known incident classes

Toil per engineer

0 hrs/wk

Internal SRE survey

02 · Architecture

How the agent core integrates.

Bounded actuation framework wraps every tool. No raw access — typed surfaces, scoped credentials, policy-bound writes.

  1. 01

    Tooling fabric

    PagerDuty, Jira, ServiceNow, Kubernetes, GitHub — exposed as typed tools with scoped credentials.

  2. 02

    Playbook compiler

    Markdown runbooks compiled into bounded action graphs with explicit pre/post conditions.

  3. 03

    Verify phase

    Agent checks system state post-execution; auto-rollback on contract violation.

03 · Outcomes

Steady state, after rollout.

Illustrative scenario. Illustrative targets against a Phase 01 baseline — not published results.

MTTR

0 min

−87% vs. baseline

Runbook coverage

0%

Codified + governed

Engineer toil

−0%

Reinvested into platform work

04 · Rollout

Three phases. Timing agreed per engagement.

Reversible at every step: Agents open draft pull requests. A person approves every merge.

  1. Phase 01

    Discovery

    Read-only observation

    Agent senses, plans, and shadows live traffic. Read-only access. Baseline metrics captured.

  2. Phase 02

    Pilot

    Supervised execution

    Every action drafted by the agent, 1-click human approval, and an audit trail in Git: Agents open draft pull requests. A person approves every merge.

  3. Phase 03

    Rollout

    Bounded autonomy

    Full Observe → Decide → Execute → Verify loop. HITL retained only on high-risk thresholds.

Governance

Controls shipped with this workflow.

Mapped to the OWASP Agentic Top 10 (2026): a control map, not an assessment. Mapped · not certified or audited.

  • Blast-radius limits
  • Production change windows
  • Rollback by reverting the merge
  • Postmortem auto-draft
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90-minute discovery workshop

Map this study to your OPS stack.

We baseline your workflows, walk through the phased rollout, and leave you with a deployment plan — not a pitch deck.

Book workshopCompliance matrix →
SOC 2 Type II — Mapped · not certified or audited
ISO 27001 + 42001 — Mapped · not certified or audited
EU AI Act Art. 12 — Mapped · not certified or audited
OWASP Agentic 2026 — Mapped · not certified or audited